Childcare
Vouchers Limited customer privacy notice
This privacy notice tells you what to expect
us to do with your personal information.
Note: The childcare scheme was closed to new
entrants in October 2018 and the scheme is therefore in a careful run-down
phase.
·
What
information we collect, use, and why
·
Lawful bases and data protection
rights
·
Where we get
personal information from
·
How long we
keep information
·
Who we share information with
Third Floor, 1 Dean Street, London. W1D 3RB,
GB
We are registered with the ICO (ZA801744) and
with Companies House (02420196).
Childcare Vouchers Limited is a wholly owned
subsidiary of Reward Gateway (UK) Ltd.
We collect or use the following information to
provide services and goods, including delivery:
·
Names and contact details
·
Addresses
·
Date of birth
·
Purchase or account history
We collect or use the following information
for the operation of customer accounts and guarantees:
·
Names and contact details
·
Addresses
·
Purchase history
·
Account information, including registration
details
·
Information used for security purposes
·
Marketing preferences
We collect or use the following information
for service updates or marketing purposes:
·
Names and contact details
·
Addresses
·
Marketing preferences
We collect or use the following personal
information for dealing with queries, complaints or claims:
·
Names and contact details
·
Address
·
Payment details
·
Account information
·
Purchase or service history
Under UK data protection law, we must have a “lawful basis” for
collecting and using your personal information. There is a list of possible
lawful bases in the UK GDPR. You can find out more about lawful bases on the
ICO’s website.
Which lawful basis we rely on may affect your data protection rights
which are in brief set out below. You can find out more about your data
protection rights and the exemptions which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and
in any event within one month.
To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.
Our lawful bases for collecting or using
personal information to provide services and goods are:
·
Legitimate interests – we’re collecting or
using your information because it benefits you, our organisation
or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the
right to portability. Our legitimate interests are:
o To
operate an efficient Childcare Vouchers service which is to the benefit of the
data subject.
Our lawful bases for collecting or using
personal information for the operation of customer accounts and guarantees are:
·
Legitimate interests – we’re collecting or
using your information because it benefits you, our organisation
or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the
right to portability. Our legitimate interests are:
o To
operate an efficient Childcare Vouchers service which is to the benefit of the
data subject.
Our lawful bases for collecting or using
personal information for service updates or marketing purposes are:
·
Legitimate interests – we’re collecting or
using your information because it benefits you, our organisation
or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the
right to portability. Our legitimate interests are:
o To
operate an efficient Childcare Vouchers service which is to the benefit of the
data subject.
Our lawful bases for collecting or using
personal information for dealing with queries, complaints or claims are:
·
Legitimate interests – we’re collecting or
using your information because it benefits you, our organisation
or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the
right to portability. Our legitimate interests are:
o To
operate an efficient Childcare Vouchers service which is to the benefit of the
data subject.
·
Directly from you
·
From your employer
We retain your personal data for a period of
six years from the date of your last login after which it is securely
anonymized.
·
Relevant regulatory authorities
If you have any concerns about our use of your
personal data, you can make a complaint to us using the contact details at the
top of this privacy notice.
If you remain unhappy with how we’ve used your
data after raising a complaint with us, you can also complain to the ICO.
The ICO’s
address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
01 November 2024